Returns

Returns & Replacements: If you are not completely satisfied with your purchase simply return the item or items to us in their original condition* within 14 days of receipt. Once received we will issue a refund or exchange within 7 days. Refunds will be credited to your original payment method. To cancel your order before it has been despatched and to receive a full refund please email us at [email protected] To return an unwanted order please print off and use our returns forms which can be found at http://www.wrpape.co.uk/resources/Returns+Form.pdf Any returned item is your responsibility until it reaches us. P&P/delivery charges are not refundable in any circumstance and we reserve the right to charge a handling fee on returned/unwanted items. If a “free post” item is returned for an exchange or refund then postal costs will be charged. *Note: Please be aware that items can only be returned for an exchange or refund if they are unused, in original packaging and have all labels and barcode tags attached and intact. Do not remove them if you’re thinking of returning items. If either the goods or the packaging are not in a re-saleable state when received we may decline your exchange or refund request. Please do not put tape or labels on the original product packaging and ensure the return is securely packaged. Faulty Item Warranty Faulty Item Warranty is up to a period of a year. If the goods become faulty through defective material or poor workmanship, but not normal wear and tear, they should be returned for our inspection. In the event of faulty goods needing to be returned you must ensure that the goods are suitably packaged and that they are accompanied by our returns form below If faulty clothing or footwear is returned please ensure it has been cleaned of excess mud/dirt. For Health & Safety reasons we are unable to process dirty products. The cost of returning faulty goods is not covered under warranty and must be met by you. We will of course send out any repaired / replaced goods postage free. Returns cannot be accepted on ‘in the ear’ products for hygiene reasons. If the item you received is not your original order please email us at [email protected] quoting your order number, name, address, details of the product, reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return. Postage costs are paid by the buyer unless pre-arranged with the seller.

Returns%2BForm